Industry-leading guarantee

Cami Wigs One (1)-Year Guarantee

 At Cami Wigs we stand behind the quality and craftsmanship of our luxury human hair wigs and are so confident with the quality of our products that we are pleased to  provide you with an industry-leading 1-year warranty coverage on any wig purchased directly from us. We will stand behind our products, and in the rare event that an issue comes up we will make it right at no cost to you,.   

What’s Covered:

Manufacturing Defects: Each of our wigs goes through a through quality control inspection at completion, so while rare,  if you discover any defects in materials or workmanship we will repair or replace. 

Hair Quality: Our wigs are crafted with premium quality hair that is expected to maintain its luxurious appearance with proper care. If you encounter unusual tangling, excessive shedding, matting or other hair quality issues within one year, and these issues are not due to improper care, we will assess after evaluation and address them as necessary.

Conditions:

The guarantee is void if the wig is subjected to misuse, abuse, negligence, unauthorized alterations, or improper care. This includes but is not limited to:

• Intentional Acts: Any damage or defects caused by deliberate actions, including but not limited to cutting, dyeing, or hair products and treatments not recommended by the manufacturer, or excessive heat application, will not be covered.
• Excessive Wear and Tear: The guarantee does not cover damage resulting from excessive wear, exposure to harsh environments* or additional processing, or failure to follow recommended proper hair care instructions.
• Abuse: Repeated or excessive claims, or claims where abuse or intentional damage is evident, may result in the voiding of this guarantee.
• This guarantee applies only to wigs purchased directly from us by the original buyer.  Resale or Final Sale wigs are not included with the warranty.
• Note that depending on the repair or issue correction, turnaround times may be up to 16 weeks and timeframes are not guaranteed.  We work to ensure the fastest turnaround times possible but cannot guarantee them. 
• All conditions for repair or replacement including what is done and covered is at the sole discretion of Cami Wigs

 

Exclusions:

• Normal wear and tear, including the natural loss of hair density over time.
• Damage resulting from exposure to excessive heat, sunlight, or chemical treatments not recommended by the manufacturer.
• Hair Color fading due to environmental factors such as sun exposure, or normal fading or oxidizing of hair
• Improper care or maintenance including not following recommended care practices. 
• Any modifications, alterations, or repairs not authorized by our brand.

How to Make a Claim:

To initiate a claim under this guarantee, please contact us at info@camiwigs.com. You will need to provide proof of purchase and a detailed description of the issue with attached video or photos. We may require the wig to be sent back to us for inspection and evaluation. 

Legal Disclaimer:

This 1-year limited guarantee is provided in lieu of all other warranties, expressed or implied. We disclaim any implied warranties, including warranties of merchantability and fitness for a particular purpose, to the extent permitted by law. Our liability under this guarantee is limited to the repair or replacement of the product. Under no circumstances shall we be liable for any indirect, incidental, or consequential damages.

Harsh environments include but are not limited to the following conditions that may negatively impact the integrity, appearance and longevity of a wig:   

1. Extreme Heat or Humidity:
• Prolonged exposure to high temperatures, such as in saunas, steam rooms, or during outdoor activities in hot climates.
• High humidity levels that can cause frizzing, tangling, or weakening of wig fibers
2. Direct Sunlight:
• Extended exposure to UV rays can cause color fading and degradation of natural hair and may also weaken the cap structure, leading to loss of elasticity and shape.
3. Chlorinated or Saltwater:
• Swimming in pools with chlorine or in the ocean can dry out and damage hair fibers, causing tangling, matting, and color fading.
• Saltwater can also leave residue on the wig, leading to stiffness and breakage.
4. Dusty or Polluted Areas:
• Environments with high levels of dust, smog, or other airborne particles can accumulate in the wig, leading to buildup and a dull appearance.
• Pollutants can also interact with the fibers, causing them to deteriorate over time.
5. High Wind Conditions:
• Frequent exposure to strong winds, such as in deserts or coastal areas, can cause excessive tangling, knotting, and stress on the wig fibers.
• Wind can also cause friction, leading to wear and tear, especially at the ends of the hair.
6. Chemical Exposure:
• Environments where the wig might be exposed to harsh chemicals, such as in industrial settings or hair salons with strong chemical fumes.
• Accidental exposure to household chemicals like bleach, ammonia, or cleaning products can damage the wig’s fibers and cap.
7. Cold and Dry Climates:
• Extremely cold weather can make wig fibers brittle, leading to breakage.
• Dry air, especially in winter months, can cause static, making the wig prone to tangling and frizz.
8. High Altitudes:
• In high-altitude locations, the lower oxygen levels and increased UV exposure can dry out and degrade wig fibers more quickly.