RETURNS · EXCHANGES · CANCELLATIONS

At Cami Wigs, we want you to feel confident in your purchase. We understand that choosing a wig online is a big decision, which is why we offer return and exchange options on many of our wigs.

Eligibility depends primarily on whether a wig is already in stock or is being ordered specifically for you. Please review the terms below before purchasing.

Return & Exchange Policy at a Glance

All returns and exchanges are subject to the eligibility, timing, and condition requirements below. Final-sale restrictions take precedence over general return or exchange eligibility.

In-Stock Wigs

An in-stock wig is a wig already in Cami Wigs inventory at the time of purchase. Regular-price in-stock wigs from any collection are eligible for a return or one exchange, provided all eligibility requirements are met.

Returns

Eligible in-stock wigs may be returned for a refund, less a $175 restocking fee. Original shipping charges are nonrefundable, and customers are responsible for insured return shipping.

Exchanges

Eligible in-stock wigs may be exchanged one time, with no exchange or restocking fee. Customers are responsible for insured return shipping, shipping of the replacement wig, and any price difference. If the replacement costs less than the amount paid for the original wig, the remaining eligible balance will be issued as store credit. Replacement wigs are final sale and cannot be returned or exchanged again. An exchange does not restart the return or exchange period.

Signature Collection Preorders

Signature Collection preorders are eligible for one exchange, if otherwise eligible. No returns. We offer this flexibility because we want you to feel confident ordering a Signature Collection wig, even when your preferred piece is not currently in stock.

There is no exchange or restocking fee. Customers are responsible for insured return shipping, shipping of the replacement wig, and any price difference. If the replacement costs less than the amount paid for the original wig, the remaining eligible balance will be issued as store credit. Replacement wigs are final sale and cannot be returned or exchanged again.

Signature Collection Options & Alterations

Selecting the options normally offered for a Signature Collection wig does not make it final sale. This includes available colors, lengths, densities, cap sizes, cap designs, and cap features. Face-framing and thinning also do not automatically make a Signature Collection preorder final sale.

The following customer-requested alterations make a Signature Collection preorder final sale:

• Bangs or fringe
• Custom coloring, toning, rooting, highlighting, lowlighting, or other color modifications
• Chemical perming or permanent texture alterations
• Lace cutting or trimming before shipment
• Customer-requested sizing modifications outside our standard offered sizes
• Removal of V-tabs from applicable Luxe or fully hand-tied caps
• Other substantial customer-specific alterations identified by Cami Wigs as final sale before the alteration is performed

Non-Inventory, Non-Signature Collection Wigs

Non-inventory wigs outside the Signature Collection are final sale and cannot be returned or exchanged. In-stock wigs from these collections remain eligible under our normal in-stock return and exchange policy unless another final-sale condition applies.

Alterations to In-Stock Wigs

Any in-stock wig altered at the customer’s request becomes final sale, regardless of collection. This includes face-framing, thinning, layers, bangs, length cutting, lace cutting, coloring, toning, perming, or other customer-requested alterations. Please be certain you wish to keep the wig before requesting alterations.

Discounts, Promotions & Final Sale

Wigs purchased using a discount code or promotional discount are eligible for one exchange, if otherwise eligible, but cannot be returned for a refund. Exchange credit is based on the actual merchandise amount paid after discounts. Promotional discounts do not automatically transfer to replacement wigs.

Certain sales, clearance items, and special promotions may be specifically marked Final Sale. Merchandise identified as Final Sale before purchase cannot be returned or exchanged.

Installment & Financing Purchases

Purchases made using installment or financing payment plans, including Shop Pay Installments, are not eligible for return or refund. Otherwise eligible wigs may be exchanged once under our normal exchange requirements. Financing does not make an otherwise final-sale wig eligible for exchange.

Return & Exchange Requirements

Customers must contact Cami Wigs within 7 calendar days of delivery to request an eligible return or exchange. All returns and exchanges require prior authorization. Once approved, the wig must be shipped within 3 business days, using a trackable and appropriately insured shipping method.

To qualify, wigs must be received in brand-new, unused, unaltered, and saleable condition. The following requirements apply:

• Lace must be completely uncut.
• All original tags must remain attached in their original placement.
• Wigs may only be briefly and carefully tried on to evaluate color and fit.
• Wigs must not have been worn beyond a brief try-on.
• Wigs must not have been washed, conditioned, wet, steamed, or treated.
• The original part must not have been changed.
• Wigs must not have been curled, straightened, blow-dried, heat styled, or otherwise styled by the customer.
• Hair must not have been cut, thinned, colored, toned, plucked, or otherwise altered by the customer.
• Wigs must be free from makeup, perfume, smoke, styling products, oils, adhesives, residue, odors, pet hair, or debris.
• Hair, lace, cap construction, ear tabs, combs, clips, elastic, and other components must remain undamaged.
• All original packaging, accessories, and included materials must be returned.

Please do not cut the lace, wash, style, wear, apply heat, change the part, or otherwise alter your wig until you are certain you are keeping it. Wigs that do not meet these requirements are not eligible for return, exchange, refund, or store credit.

Order Cancellations & Changes

Please carefully review your order before purchasing. Orders are processed quickly, and preorders may be submitted to production shortly after purchase.

Cancellations

Cancellation requests are not guaranteed and must be approved by Cami Wigs. A cancellation may be approved only if the order has not yet been processed for shipment or submitted for production. Approved customer-requested cancellations are subject to a $125 cancellation fee, deducted from the refund.

Once an order has been processed for shipment or submitted to our production partner, it cannot be canceled. For preorders, this restriction applies regardless of whether physical production has begun. Once submitted, Cami Wigs is committed to the production order.

Changes After Ordering

Orders cannot be changed after they are placed. Please carefully review your selected color, length, density, cap size, cap design, and other options before completing your purchase.

If you discover an error immediately after ordering, please contact us as soon as possible. In limited circumstances, Cami Wigs may be able to accommodate a change before an order has been processed or submitted for production, but changes are not guaranteed. Any exception made by Cami Wigs does not create a right to changes or cancellations on other orders.

Shipping Costs & Responsibility

Customers are responsible for all shipping costs associated with returns and exchanges, including insured return shipping and shipping of the replacement wig. Original shipping charges are nonrefundable. Customers are also responsible for applicable customs charges, duties, tariffs, brokerage fees, and related expenses.

Customers remain responsible for returned merchandise until it is safely delivered to Cami Wigs. Cami Wigs is not responsible for returns lost, stolen, delayed, misdirected, or damaged during transit. Returns must follow the instructions provided by Cami Wigs and must not be marked “Return to Sender.”

International Orders

All international orders are final sale and cannot be returned or exchanged. We encourage international customers to contact us before purchasing if assistance is needed with color, sizing, length, cap design, or product selection.

Return & Exchange Inspections

All returned wigs are carefully inspected upon receipt. Cami Wigs reserves the right to deny a return, exchange, refund, or store credit if the wig does not meet the requirements of this policy. This includes signs of wear, styling, alteration, odors, products, makeup, damage, cut lace, removed or repositioned tags, improper packaging, or extended use.

Unauthorized or late returns may be refused. If a return or exchange is denied, the customer is responsible for the cost of having the wig shipped back. Cami Wigs is not responsible for damage caused by improper return packaging.

Refund Processing

Approved refunds are issued to the original payment method after the returned wig has been received, inspected, and approved. Refunds are calculated using the eligible merchandise amount paid, less the $175 restocking fee and any other applicable nonrefundable charges. Original shipping charges are nonrefundable. Refunds cannot be issued to a different card, account, or payment method. Please allow additional processing time for your financial institution to post an approved refund.

Incorrect Items & Verified Quality Issues

Our return, exchange, and final-sale restrictions do not prevent Cami Wigs from reviewing concerns involving:

• An incorrect wig being shipped
• A wig that materially differs from the confirmed order specifications
• An alteration or service performed incorrectly by Cami Wigs
• A verified manufacturing or quality issue

Customers should contact Cami Wigs promptly and provide photographs, videos, measurements, tags, packaging, or other documentation reasonably needed to review the concern.

Human-hair wigs are individually made and colored, and reasonable variations are normal. Differences in color distribution, rooting, highlight placement, wave or curl pattern, hair distribution, measurements, and handmade construction do not automatically constitute defects.

Colors may also appear different depending on lighting, photography, computer screens, and mobile devices. Minor color variation does not constitute an incorrect or defective item when the correct ordered color was supplied.

Nothing in this policy limits rights or remedies that cannot legally be excluded.

Payment Disputes & Chargebacks

Initiating a payment dispute or chargeback does not itself cancel an order or change the return, exchange, cancellation, or final-sale terms applicable to the purchase. We encourage customers to contact Cami Wigs directly with any concerns so we have an opportunity to review and resolve the matter.

By placing an order with Cami Wigs, you acknowledge and agree to the Return, Exchange, Cancellation & Final Sale Policy applicable to your purchase.