Returns and Exchanges

What's Your Exchange or Refund Policy?

We want you to feel confident when choosing your Cami Wigs piece. If an eligible wig is not quite right in color, fit, or overall feel, please contact us within the applicable return period. We will be happy to help you explore an eligible exchange, store credit, or return.

Because some wigs are already in stock, some are made specifically to fulfill a customer’s order, and others are altered or customized at the customer’s request, return and exchange terms vary by order type.

Please review your wig carefully before removing the tags, cutting the lace, changing the part, styling the hair, applying heat, or making any other alteration.

Order Types

Ready-to-Ship Wigs

A ready-to-ship wig is a piece listed as currently in stock and available for shipment without needing to be made specifically to fulfill the customer’s order.

Eligible ready-to-ship wigs may be returned or exchanged under the terms of this policy.

Signature Collection Preorders

A Signature Collection preorder is a wig that is not currently in stock but is made specifically to fulfill the customer’s order using only the standard options published on the Cami Wigs website.

Standard options may include:

• Signature Collection colors

• Standard cap sizes

• Standard densities

• Standard textures

• Published cap-construction options

• Published lengths through 25 inches

• Other standard options available directly on the applicable product page

A Signature Collection piece does not become a custom order simply because it was not in stock at the time of purchase or had to be made specifically to fulfill the customer’s order.

Eligible standard Signature Collection preorders through 25 inches may be returned or exchanged under the terms of this policy, provided no customer-requested alterations or customizations have been selected.

Custom, Altered, and Special-Request Orders

A custom, altered, or special-request order is any wig that is made, sourced, modified, customized, or altered based on instructions from the customer or outside the standard options published on the Cami Wigs website.

This applies to both ready-to-ship wigs and preorders.

Custom, altered, and special-request features include, but are not limited to:

• Lace cutting or trimming

• Cutting or adding bangs

• Adding layers or face-framing

• Thinning, reducing density, or removing hair

• Cutting or shortening the overall length

• Changing or customizing the part

• Coloring, toning, rooting, highlighting, lowlighting, or other color modifications

• Perm (Curly or Wavy) texture

• Custom measurements or nonstandard cap sizing

• Custom cap construction or requested cap modifications

• Added silicone or specialty cap materials

• Combining features from different wigs, styles, or collections

• Pieces specially sourced outside the standard Signature Collection

• Any other cutting, styling, customization, alteration, modification, or service performed specifically at the customer’s request

Any ready-to-ship wig or preorder that includes lace cutting, lace trimming, layers, bangs, face-framing, thinning, density reduction, styling, plucking, part customization, coloring, toning, or any other customer-requested alteration is final sale and cannot be returned or exchanged.

Any non-stock item outside the Signature Collection is also considered a custom or special-request order unless Cami Wigs expressly confirms otherwise in writing before purchase.

Once Cami Wigs accepts, submits, or begins a requested alteration or customization, the order cannot be canceled, returned, or exchanged.

Custom, altered, and special-request orders remain eligible for review if Cami Wigs confirms that the wrong service was performed, the wig materially differs from the confirmed request, or the wig has a verified manufacturing or quality issue.

Return and Exchange Request Periods

Ready-to-Ship Wigs

Please contact Cami Wigs within 14 calendar days of delivery to request a return or exchange.

Eligible Signature Collection Preorders

Please contact Cami Wigs within 7 calendar days of delivery to request a return or exchange.

Only standard Signature Collection preorders through 25 inches that have not been altered or customized are eligible.

Return authorization and instructions must be received before sending a wig back. Contacting Cami Wigs within the applicable period does not automatically approve the return.

Once a return is authorized, the wig must be shipped within three business days using a trackable and appropriately insured shipping method.

Unauthorized or late returns may be refused and returned to the customer at the customer’s expense.

Eligible Return and Exchange Condition

Eligible wigs may be returned or exchanged only if the wig is received back in brand-new, unused, unaltered, and saleable condition.

All of the following requirements apply:

• Lace must be completely uncut.

• All tags must remain attached in their original placement.

• The wig may only be briefly and carefully tried on for color and fit.

• The wig must not be worn for an extended period.

• The wig must not be washed, conditioned, wet, steamed, or treated.

• The original part must not be changed.

• The wig must not be styled, curled, straightened, blow-dried, or exposed to heat.

• The hair must not be cut, thinned, layered, colored, toned, plucked, or otherwise altered.

• No makeup, perfume, smoke, styling products, oils, glue, tape, adhesive, wig-grip residue, or other products may be transferred to the wig.

• The wig must be free from odors, including perfume, smoke, food, pets, household odors, and styling-product scents.

• The hair, lace, cap, ear tabs, combs, clips, elastic, and other components must remain undamaged.

• The wig must not show signs of extended wear, friction, tangling, matting, stretching, brushing, or improper handling.

• All original packaging, hair nets, inserts, accessories, and included materials must be returned.

We recommend using a clean wig cap and avoiding makeup, fragrance, and styling products while briefly checking the color and fit.

Please do not cut the lace, wash, style, wear, change the part, apply heat, or alter the wig until you are certain you are keeping it.

A wig that does not meet all return-condition requirements is not eligible for a refund, exchange, or store credit.

Introductory Complimentary Exchange

To make trying Cami Wigs less intimidating, each new customer is eligible for one complimentary exchange of one eligible wig during the customer’s first purchase cycle.

The complimentary exchange waives the applicable processing and restocking fee for one wig. It does not waive shipping charges or any price difference between the original and replacement pieces.

A first purchase cycle includes the customer’s initial order and any separate or related orders placed within 30 days.

Dividing a multi-wig purchase into separate transactions does not create additional complimentary exchanges. Related orders associated with the same customer, household, email address, billing information, or shipping information may be treated as part of the same purchase cycle.

The complimentary exchange applies to only one wig, regardless of how many wigs are purchased.

The customer remains responsible for:

• Insured return shipping

• Shipping for the replacement wig

• Any price difference when the replacement costs more

• Any applicable taxes or related charges

If the replacement costs less than the original wig, the remaining eligible value will be issued as store credit.

A customer may choose store credit instead of an immediate replacement. Selecting store credit without a processing and restocking fee counts as using the introductory complimentary exchange.

The introductory complimentary exchange is available once per customer and does not renew with each future order.

Final-sale wigs, including altered wigs and wigs measuring 26 inches or longer, do not qualify for the introductory complimentary exchange.

Purchases Made Using Installment or Financing Plans

Orders purchased using an installment or financing payment plan, including Shop Pay Installments, are not eligible for return or refund to the original payment method.

If the wig would otherwise qualify for an exchange under this policy, it may instead be exchanged for another eligible wig of the same or similar value, subject to our normal exchange requirements, timeframes, item-condition requirements, processing and restocking fees, shipping charges, and other terms of this policy.

If the replacement wig costs more than the original wig, the customer is responsible for the difference in price.

If the replacement wig costs less than the original wig, the remaining eligible value will be issued as store credit.

Purchasing through an installment or financing plan does not make an otherwise final-sale item eligible for exchange. All final-sale exclusions and conditions in this policy continue to apply.

Refunds to the Original Payment Method

Except for purchases made using an installment or financing plan as described above, approved returns will be refunded to the original payment method after the wig is received, inspected, and approved.

Ready-to-Ship Wigs

Eligible ready-to-ship wigs returned for a refund are subject to a 10% processing and restocking fee per wig.

Signature Collection Preorders

Eligible standard Signature Collection preorders returned for a refund are subject to a 12% processing and restocking fee per wig.

Signature Collection preorders are made specifically to fulfill an individual customer’s purchase. The fee helps offset nonrefundable merchant-processing charges, return administration, inspection, handling, repackaging, and the inventory commitment created when a piece that was not previously in stock is returned.

Processing and restocking fees are calculated separately for each returned wig. The fee is based on the merchandise amount paid for that wig after discounts, excluding taxes and shipping charges.

Original shipping charges are nonrefundable.

Exchanges After the Complimentary Exchange

After the introductory complimentary exchange has been used:

• An additional ready-to-ship exchange is subject to a 10% processing and restocking fee.

• An additional eligible Signature Collection preorder exchange is subject to a 12% processing and restocking fee.

• The applicable fee is assessed separately for each wig exchanged.

If an exchange replacement that was originally eligible for a refund is later returned for a refund, the applicable 10% or 12% processing and restocking fee will be deducted from the refund.

Orders originally purchased using an installment or financing plan remain subject to the installment-plan provisions above and are not eligible for a refund to the original payment method.

No more than two exchange rounds are permitted for the same original purchase. A third exchange request will not be accepted.

Exchange availability is not guaranteed. If the requested replacement is unavailable, the customer may select another eligible piece, receive eligible store credit, or place a new preorder.

Any customization or alteration requested for an exchange piece makes the replacement final sale.

Multi-Wig Orders and Separate Transactions

Return and exchange fees apply per wig, not per order.

Purchasing multiple wigs in one transaction or through separate related transactions does not create multiple introductory complimentary exchanges.

When a new customer purchases two or more eligible wigs:

• One wig may qualify for the introductory complimentary exchange.

• The applicable processing and restocking fee applies to every additional wig returned or exchanged.

• Refunds to the original payment method remain subject to the applicable 10% or 12% fee and any applicable payment-method restrictions.

The introductory exchange is intended to reduce the uncertainty involved in trying Cami Wigs for the first time. It is not intended to allow multiple wigs to be ordered as a fee-free comparison assortment.

Wigs 26 Inches and Longer

Due to their higher cost and limited resale market, all wigs measuring 26 inches or longer are final sale.

This includes 26-inch, 27-inch, 28-inch, 29-inch, 30-inch, 31-inch, 32-inch, and longer pieces, whether the wig is:

• Ready to ship

• A Signature Collection preorder

• Made specifically to fulfill the customer’s order

• Otherwise made using standard options

Wigs measuring 26 inches or longer are not eligible for return or exchange unless Cami Wigs confirms that the wig was made incorrectly, the wrong item was shipped, or the wig has a verified manufacturing or quality issue.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Wigs measuring 26 inches or longer

• Custom orders

• Altered or customized wigs

• Special-request pieces

• Any ready-to-ship wig or preorder that includes lace cutting, lace trimming, bangs, layers, face-framing, thinning, density reduction, cutting, styling, plucking, part customization, coloring, toning, or another customer-requested alteration

• Non-stock items outside the Signature Collection, unless otherwise confirmed in writing

• Wigs made using custom measurements or nonstandard specifications

• Wigs altered, modified, or customized at the customer’s request

• Sale, clearance, closeout, sample, or specifically marked final-sale items

• International orders

• Gift cards and previously issued store credit

• Any item identified as final sale on the product page, invoice, order confirmation, or customer communication before purchase

Wigs with cut lace, worn wigs, washed wigs, styled wigs, and wigs that otherwise fail the return-condition requirements are also ineligible for return or exchange.

Final-sale status does not prevent Cami Wigs from reviewing a claim involving an incorrect item, an incorrectly performed service, an item that materially differs from the confirmed order, or a verified manufacturing or quality issue.

Order Cancellations

Ready-to-Ship Orders

A ready-to-ship order may be canceled only before it has been processed for shipment.

Approved cancellations are subject to a 4% payment-processing fee.

Once an order has been processed or shipped, it must be handled under the applicable return policy.

Signature Collection Preorders

A standard Signature Collection preorder may be canceled only before it has been submitted for production.

Approved cancellations are subject to a 4% payment-processing fee.

Once the preorder has been submitted for production, it cannot be canceled. If otherwise eligible, the customer may request a return or exchange after delivery under the terms of this policy.

Custom, Altered, and Special-Request Orders

Custom, altered, and special-request orders cannot be canceled once the order or requested service has been accepted, sourced, submitted for production, or placed into production.

This includes orders involving lace cutting, bangs, layers, thinning, cutting, styling, coloring, cap modifications, or any other customer-requested alteration.

Cancellation requests are not guaranteed and must be approved in writing by Cami Wigs.

Shipping Costs and Return Responsibility

Original shipping charges are nonrefundable.

Return shipping is the customer’s responsibility.

The customer is responsible for:

• Return shipping

• Tracking

• Appropriate insurance

• Shipping charges for an exchange piece

• Customs charges, duties, tariffs, brokerage charges, or related fees

Cami Wigs is not responsible for a return that is lost, stolen, delayed, misdirected, or damaged while in transit.

The customer remains responsible for the wig until it has been safely delivered to and accepted by Cami Wigs.

Returns must be sent according to the instructions provided by Cami Wigs and should not be marked “return to sender.”

International Orders

International orders are final sale and are not returnable or exchangeable due to international shipping expenses, tariffs, customs requirements, duties, and the difficulty of recovering returned merchandise across international borders.

International customers are encouraged to contact Cami Wigs for assistance with color, sizing, length, cap construction, and product selection before ordering.

Verified manufacturing or quality issues will be reviewed individually.

Inspection of Returned Wigs

Every returned wig is carefully inspected after delivery.

Cami Wigs reserves the right to deny a return, exchange, store credit, or refund when the wig:

• Shows signs of wear

• Has been washed, styled, heated, or altered

• Has cut or altered lace

• Has detached, removed, or repositioned tags

• Contains odors, perfume, smoke, products, makeup, residue, pet hair, or debris

• Has been improperly packaged

• Is damaged or no longer in brand-new, saleable condition

• Does not match the item originally shipped

• Is returned outside the applicable return period

• Is sent without authorization

• Otherwise fails to comply with this policy

When a return is denied, the customer will be notified. The customer is responsible for the cost of having the item shipped back.

Cami Wigs is not responsible for damage caused by improper return packaging.

Refund Processing

For purchases eligible for a refund, approved returns will be refunded to the original payment method after the wig has been received, inspected, and approved.

The refund will be based on the merchandise amount paid for the eligible wig, less:

• The applicable processing and restocking fee

• Original shipping charges

• Other nonrefundable charges disclosed under this policy

Refunds cannot be issued to a different card, account, or payment method.

Orders purchased using an installment or financing plan, including Shop Pay Installments, are not eligible for a refund to the original payment method and are subject to the exchange provisions of this policy.

Although Cami Wigs may initiate an approved refund promptly after inspection, the customer’s bank, credit-card company, financing provider, or payment service may require additional time to post the credit.

Incorrect Items and Verified Quality Issues

Processing and restocking fees do not apply when Cami Wigs confirms that:

• The wrong wig was shipped

• The wig materially differs from the confirmed order specifications

• A requested alteration was performed incorrectly

• The wig has a verified manufacturing or quality issue

Customers must contact Cami Wigs promptly and provide any requested photographs, videos, tags, measurements, packaging, or other documentation reasonably needed to review the concern.

Wigs are individually made and colored, and reasonable variations may occur. Normal variation in color distribution, rooting, highlight placement, wave or curl pattern, hair distribution, measurements, and handmade construction does not automatically constitute a manufacturing defect.

Computer screens, mobile devices, indoor lighting, outdoor lighting, and photography may display colors differently. A minor color variation does not constitute an incorrect or defective item when the correct ordered color was supplied.